Refund policy

Refund Policy

Last updated: 6 July 2025

At Coppe Coffee, we want you to love your coffee experience. If for any reason you’re not satisfied with your purchase, we offer a straightforward returns and refunds process.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@coppecoffee.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without prior request will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. Contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Email us at contact@coppecoffee.co.uk with your order number and a brief description (and photo, if applicable) of the issue.

Exceptions / Non-returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Opened or used coffee products

  • Perishable goods (e.g., freshly roasted coffee)

  • Custom or personalized items

  • Gift cards

  • Sale/discounted items

  • Items marked as "final sale"

If you have a question about a specific item, feel free to reach out before placing your order.

Exchanges

If you’d like a different product, the quickest way is to request a return for the item you have (if eligible), and once accepted, place a new order for the desired item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be issued automatically to your original payment method.

Please note:

  • It may take several business days for your bank or credit card provider to process and post the refund.

  • Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

If you have any questions about returns or refunds, don’t hesitate to contact us at:
📧 contact@coppecoffee.co.uk